Policies
Important Note About Using PayPal
Customers do not have to belong to PayPal in order to pay by credit card. This means that you do not have to have an existing PayPal account or create an account to use your credit card for payment. PayPal is one the safest ways to use your credit card over the Internet.
Security
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program.
Privacy
Pianoscomplete.com will never use any of your personal information in any manner. We will never send Spam or give out your email address, home address, or phone number. We respect the total privacy of our customers. By using Paypal to pay by credit card, you can be sure your credit card info is completely safe and secure also.
Return Policy
PianosComplete.com values their customers and strives to treat them as we ourselves like to be treated. We will accept returns within 30 days of delivery on items which are damaged, missing parts, or that you feel you are not satisfied with for any reason (must be in original unused condition). Our quality control processes are very accurate and detailed, but occasionally an item may be damaged either in the factory or during shipping.
If you need to make a return, please contact customer service at: service@pianoscomplete.com. We will work hard to resolve any issue relating to customer satisfaction. If we cannot resolve an issue by offering alternatives and suggestions, we will issue a full refund in a timely manner.
Personalized or customized items such as piano covers or custom color piano benches and some other special order products may not be returned unless they have a factory defect or are damaged during shipping, in which case we will exchange the item for the same item upon return of the original which must be in "unused" condition. If you are not sure whether your item is a custom item, please contact us before you purchase.
We do not accept returns under the following conditions:
- Items returned after 30 days of delivery
- Personalized or customized items as explained above (please note, when ordering piano benches, choosing a leg style or non-custom wood color does not constitute a customized item, and will be accepted for return according to the terms stated). However, on some piano benches, mixing colors between wood color and upholstery color constitutes a custom order and is only returnable if damaged in the factory or during delivery. Contact Us for details about mixing wood and upholstery colors.
- Items not in their original condition (damaged items only returnable if damaged upon delivery to recipient).
- Non-qualifying items cannot be returned for refund. Please do not return items if they do not meet the above conditions.
Payment Options
Pianoscomplete.com accepts Visa, Master Card, American Express, Discover, eCheck, and PayPal accounts.
Purchase Orders
Pianoscomplete.com accepts purchase orders from schools and other organizations. Please contact customer service at: service@pianoscomplete.com for more details.
Thank you,
Pianoscomplete.com
1-888-880-3310